Contact Us

Use the form on the right to contact us.

Classic Wooden Boat welcomes your contact, please write a brief message, detailing the nature of your enquiry and we will get back to as soon as possible.

Thank you in anticipation....

The team at Classic Wooden Boat.

03 5155 4173

Classic Wooden Boat is all about the history of classic wooden boats and boat builders in Australia. We provide an online store for boating apparel and classic boat prints, poetry and artwork. We provide a wooden boat sales brokerage, including insurance reports, surveys, boat delivery, boat transport, and much, much more.

Returns Policy

Classic Wooden Boat is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know.

 

Returns
Classic Wooden Boat is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know.
Change of Size or Unwanted Goods
Classic Wooden Boat will accept the return of unworn goods within 30 days of receipt. Please contact us at classicwoodenboat.com.au to obtain details of where to send your return item/s.
Please securely package and return the item/s to us in original condition, unworn and with tags attached. Ensure you include your packing slip as proof of purchase, and we will endeavour to replace your item/s or alternatively refund your purchase price (less postage) using the original payment method. For item/s exchange, once we have checked the availability of the requested goods, we will e-mail you to arrange the additional payment for the postage of these new item/s.
We will make every effort to ensure that replacement orders for delivery to addresses within Australia arrive within 10 business days of Classic Wooden Boat receiving the returned item/s; the replacement postage fee being paid and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of Australia arrive within 21 business days of Classic Wooden Boat receiving the returned item/s; the replacement postage fee being paid and the order being despatched.
Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website.
Unfortunately, your shipping and handling charges on these returns are non-refundable. Classic Wooden Boat is not liable for the loss of garments being returned. To protect yourself, you may want to use an insured service to return your goods, as these remain the property of the customer until a confirmation email is sent to acknowledge our receipt of the item/s.
Supply Error
Classic Wooden Boat will accept the return of goods supplied in error within 30 days of receipt. Please contact us at Classic Wooden Boat to arrange a free replacement delivery of the correct item/s, or we will refund your purchase price if out of stock.
We will make every effort to ensure that correction orders for delivery to addresses within Australia arrive within 10 business days of Classic Wooden Boat receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of Australia arrive within 21 business days of Classic Wooden Boat receiving the returned item/s and the order being dispatched.
Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.
Faulty Goods
Classic Wooden Boat will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from Classic Wooden Boat to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at Classic Wooden Boat to arrange a free replacement delivery, or we will refund your purchase price if out of stock.
We will make every effort to ensure that replacement orders for delivery to addresses within Australia arrive within 10 business days of Classic Wooden Boat receiving the returned item/s; and the order being despatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of Australia arrive within 21 business days of Classic Wooden Boat receiving the returned item/s and the order being despatched.
Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy.
Please securely package your return item/s with supporting documentation.
Gift Exchange
For gift exchange information please contact us at Classic Wooden Boat
For any additional information on our returns policy please contact us at
Classic Wooden Boat
9 Hardie Street
Lakes Entrance
Victoria 3909
Australia.
If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.
We have made every effort to portray the colour of our goods as accurately as possible. However, because the actual colours you see depend upon the monitor you view our websites from, Classic Wooden Boat cannot guarantee that your monitor's display of any colour will provide a completely accurate representation of our garment/s.